Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the website drramsaroop.co.za operated by Ramsaroop Medical Centre & Aesthetic Clinic. By accessing or using the site you agree to these Terms. If you do not agree, please do not use the site.

You agree to use the website lawfully and not to:

• Interfere with the operation, security or availability of the site.
• Attempt to gain unauthorised access to any accounts, systems or data.
• Copy, reproduce or distribute any content from the site for commercial use without permission.

All text, images, branding and design on this website are owned by, or licensed to, Ramsaroop Medical Centre & Aesthetic Clinic and are protected by copyright and trademark law.

Prices & currency. All prices are shown in South African Rand (ZAR) and are inclusive of VAT where applicable. We reserve the right to correct pricing or product errors.

Order acceptance. Placing an order is an offer to purchase. An order is only accepted once payment has been confirmed and you receive an order confirmation from us. We may decline an order at our discretion (for example, where stock is unavailable or where we cannot verify payment).

Payment. Card payments are processed securely by PayFast. We do not receive or store card details. Where PayFast is not yet configured, customers may complete their order via WhatsApp.

Delivery & collection. Delivery timelines are indicative only and depend on courier availability and your location. Risk in the goods passes to you on delivery or collection.

Our returns policy is aligned with the Consumer Protection Act, 68 of 2008 (CPA).

• Defective or incorrect items: if a product is defective, damaged in transit or not what you ordered, you may return it within a reasonable period for a repair, replacement or refund in line with section 56 of the CPA.
• Hygiene & skincare: for health and hygiene reasons, skincare and cosmetic products cannot be returned once they have been opened or used, unless they are defective.
• Cooling-off (distance selling): where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online order within 7 days of delivery provided the product is unopened, unused and in its original packaging.

To initiate a return, email reception@drramsaroop.co.za with your order number and reason. Refunds are made to the original method of payment.

The information on this website is provided for general information purposes only. It is not medical advice, a diagnosis, or a substitute for professional consultation, examination or treatment.

Using this website does not create a doctor–patient relationship. Always consult a qualified healthcare professional before starting, stopping or changing any treatment. If you are experiencing a medical emergency, please call your nearest emergency service immediately.

Appointments are managed through our external booking partners RecoMed (medical) and GlowFlow (aesthetic). By making a booking you also agree to the terms of the relevant platform, including their cancellation and no-show policies.

Please give as much notice as possible if you need to reschedule so we can offer your slot to another patient.

Our website may contain links to third-party websites. We are not responsible for the content, practices or policies of those sites. Following such a link is at your own risk.

To the maximum extent permitted by law, Ramsaroop Medical Centre & Aesthetic Clinic, its doctors, employees and agents shall not be liable for any indirect, incidental, special or consequential loss arising out of your use of this website or reliance on its content.

Nothing in these Terms limits or excludes any liability that cannot be lawfully limited or excluded under South African law, including under the Consumer Protection Act.

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising out of or in connection with them shall be subject to the exclusive jurisdiction of the South African courts.

We may update these Terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.