Frequently Asked Questions

For family medicine and GP appointments with Dr Sophie or Dr Ishq, book via RecoMed. For aesthetic and anti-ageing treatments, book via GlowFlow. You can also call us on 031 1000 459, WhatsApp the practice on 069 749 5157, or WhatsApp the Aesthetic Clinic directly on 067 241 0466.

We're open Monday to Friday 9:00am–5:00pm and Saturday 8:30am–12:00pm. We're closed Sundays and public holidays. Virtual consultations are available after hours — just ask when booking.

We're at 261 Underwood Road, Glen Park, Sarnia, Pinetown, 3610, Durban, KwaZulu-Natal. Get directions via Google Maps from our Contact page.

Yes. We offer telephonic consultations for established patients, and virtual consultations are available after hours — ask us when you book.

The main practice WhatsApp line is 069 749 5157. The Aesthetic Clinic has its own dedicated WhatsApp line, 067 241 0466, for skin and aesthetic treatment queries.

We see acute illnesses (flu, infections, allergies, gastro), manage chronic conditions, handle repeat and chronic prescriptions, issue sick notes and medical certificates, and offer vaccinations including flu and travel vaccines.

Yes — chronic disease management is a core part of our practice, including diabetes, hypertension, cholesterol and thyroid conditions, as well as asthma.

Yes, sick notes and medical certificates are issued as part of a consultation.

Yes, including flu and travel vaccines.

Our women's health care includes pap smears (with a nurse on site for collection), contraception consultations and prescriptions, period and PMS management, menopause assessment and HRT, PCOS and hormonal health, treatment of UTIs and gynaecological infections, breast health checks and screening referrals, pregnancy planning and early antenatal care, and weight management with a focus on hormonal balance.

We offer prostate health screening (including PSA), cardiovascular risk assessment, erectile dysfunction and sexual health consultations, testosterone and hormone testing, weight management and metabolic health support, mental health and burnout support, help with sleep and chronic fatigue, and annual men's wellness check-ups.

Our doctor-led aesthetic services include aesthetic consultations and treatment planning, microneedling, chemical peels (superficial to medium depth), skin rejuvenation programmes, pigmentation and acne management, a hair loss clinic, anti-ageing skincare protocols, and medical-grade product recommendations for home routines.

Yes — our aesthetic and anti-ageing treatments are evidence-based and doctor-led, never overdone.

Aesthetic and anti-ageing treatments are booked through GlowFlow, our dedicated aesthetics booking platform.

We offer vitamin B12 and B-complex injections, immune-boost drips, hydration and recovery drips, energy and wellness drips, beauty drips (glutathione, vitamin C), pre- and post-illness booster therapy, and tailored vitamin programmes based on your blood results — all delivered under medical supervision.

We offer same-day, in-practice testing including blood glucose and HbA1c, cholesterol and lipid screening, ECG, urine analysis, pregnancy testing, flu and COVID testing, INR monitoring for patients on warfarin, and Vitality health checks.

Yes — we offer Nutrigen, TrichoTest and TeloTest genetic screening to help personalise your preventative care plan.

Yes, including 12-lead ECG, blood pressure assessment (with referral for 24-hour monitoring where needed), cholesterol and cardiac blood markers, cardiovascular risk profiling, Vitality and Discovery wellness checks, diabetes and pre-diabetes screening, and lifestyle, dietary and smoking-cessation support.

Yes. We have a curated specialist network across KZN and help coordinate imaging (ultrasound, MRI, CT, mammography) and pathology referrals, assist with booking and medical-aid pre-authorisations, and review results with you afterwards.

We handle wound cleaning, suturing and dressing, removal of skin tags, moles and small lesions, cyst and abscess drainage, ingrown toenail management, foreign body removal, burn assessment and dressing, post-operative wound follow-up, and ear syringing.

We assist with medical-aid pre-authorisations for specialist referrals and related documentation. Because cover varies by plan, please speak to our reception team on 031 1000 459 about your specific medical aid before your visit.

Yes — through CheckWell (checkwellsa.co.za) you can order screening kits online, complete them at home, and have the results reviewed and explained by our doctors.